Privacy Policy

KNC Holdings Company Limited (trading as VLPlay, hereinafter referred to as "we," "us," or "our") operates the VLPlay gaming platform and related services. We are committed to protecting your privacy and personal data in compliance with Vietnamese law, including Decree 13/2023/ND-CP on Personal Data Protection. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our games, websites, and services. By accessing or using our services, you consent to the practices described in this policy. Company: KNC Holdings Company Limited G1 License: #308/GP-BTTTT (issued October 18, 2024) Address: Landmark 81, Binh Thanh District, Ho Chi Minh City, Vietnam

We collect the following categories of information: (a) Personal Data: Name, email address, phone number, date of birth, gender, and other information you provide during account registration. (b) Device Information: Device type, operating system, unique device identifiers, IP address, browser type, mobile network information, and hardware settings. (c) Gameplay Data: Game progress, achievements, in-game interactions, play time, session data, and preferences. (d) Payment Information: Transaction records, payment method details (processed through secure third-party payment providers), purchase history, and billing information. (e) Communication Data: Customer support inquiries, feedback, chat logs within our games, and correspondence with us. (f) Automatically Collected Data: Log data, analytics data, crash reports, and performance data collected through cookies and similar technologies.

We use your information for the following purposes: (a) Game Operations: To provide, maintain, and improve our games and services; to process transactions; to authenticate users; and to deliver in-game content. (b) Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance. (c) Marketing and Communications: To send promotional materials, game updates, and newsletters (with your consent where required by law). You may opt out at any time. (d) Analytics and Improvement: To analyze usage patterns, conduct research, and improve our games, services, and user experience. (e) Safety and Security: To detect and prevent fraud, cheating, unauthorized access, and other illegal activities. (f) Legal Compliance: To comply with applicable laws, regulations, and legal processes in Vietnam.

We may share your information with the following categories of third parties: (a) Payment Providers: Trusted payment processing partners to facilitate in-game purchases and transactions. (b) Analytics Partners: Third-party analytics services (such as Google Analytics, Firebase) to help us understand usage patterns and improve our services. (c) Advertising Partners: Advertising networks to deliver relevant advertisements within our games, using anonymized or aggregated data where possible. (d) Service Providers: Cloud hosting, customer support tools, and other operational service providers who process data on our behalf. (e) Legal Requirements: Government authorities or law enforcement agencies when required by Vietnamese law or to protect our legal rights. We require all third parties to respect the security of your data and to treat it in accordance with Vietnamese data protection laws. We do not sell your personal data.

We use cookies, SDKs, and similar tracking technologies to: • Remember your preferences and settings • Authenticate your identity • Analyze game performance and usage • Deliver and measure the effectiveness of advertisements • Prevent fraud and ensure security You can manage cookie preferences through your browser or device settings. Please note that disabling cookies may affect the functionality of our services.

We implement appropriate technical and organizational measures to protect your personal data, including: • Encryption of data in transit and at rest • Secure server infrastructure with access controls • Regular security assessments and audits • Employee training on data protection • Incident response procedures While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breach as required by Vietnamese law.

We are committed to protecting the privacy of children under 18 years of age, in accordance with Vietnamese law. • Children under 16 must have verifiable parental or guardian consent before creating an account or providing personal data. • Children aged 16-18 may use our services but with certain restrictions on in-game purchases and playtime. • We implement age-appropriate privacy settings and content controls. • We do not knowingly target advertising to children under 16. • Parents or guardians may contact us to review, modify, or delete their child's personal data. If we discover that we have collected personal data from a child without proper consent, we will take steps to delete that information promptly.

We retain your personal data for as long as necessary to: • Provide our services and maintain your account • Comply with legal obligations under Vietnamese law • Resolve disputes and enforce our agreements • Maintain business records as required by law When your data is no longer needed, we will securely delete or anonymize it. Account data is typically retained for 3 years after account closure, unless a longer retention period is required by law.

Under Vietnamese data protection law, you have the following rights: (a) Right of Access: You may request a copy of the personal data we hold about you. (b) Right of Correction: You may request correction of inaccurate or incomplete personal data. (c) Right of Deletion: You may request deletion of your personal data, subject to legal retention requirements. (d) Right to Withdraw Consent: You may withdraw your consent to data processing at any time. (e) Right to Data Portability: You may request transfer of your data in a structured, commonly used format. (f) Right to Complain: You may file a complaint with the relevant Vietnamese authorities regarding our data processing practices. To exercise these rights, please contact us using the information provided below.

We comply with Decree 13/2023/ND-CP on Personal Data Protection and other applicable Vietnamese laws and regulations regarding data privacy. This includes: • Obtaining proper consent before collecting and processing personal data • Implementing data impact assessments where required • Maintaining records of data processing activities • Reporting data breaches to authorities within the prescribed timeframe • Appointing designated personnel responsible for data protection • Ensuring cross-border data transfers comply with Vietnamese regulations For data processed outside of Vietnam, we ensure adequate protection measures are in place as required by Vietnamese law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by: • Posting the updated policy on our website • Sending an in-game notification or email • Displaying a notice in our games or applications Your continued use of our services after such notification constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: KNC Holdings Company Limited (VLPlay) Address: Landmark 81, Binh Thanh District, Ho Chi Minh City, Vietnam Email: bd@vlplay.vn Tel: TBU Website: vlplay.vn