About the Role
You're someone who truly "gets" gamers — you listen well, resolve issues fast, and stay calm even when customers are being a little "toxic"? This role is for you!
Responsibilities
- Reply to messages, answer calls, and check customer emails across all channels
- Identify and resolve complaints quickly and efficiently
- Proactively follow up with loyal customers
- Maintain a friendly tone so customers always feel valued
- Coordinate with Engineering, Marketing, and Business teams to resolve in-game issues
- Ensure a smooth player experience at all times
Requirements
- 8-hour shifts (rotating schedule), including hotline duty
- At least 1 year of customer support experience (call/email/chat)
- Able to handle difficult situations and recognize when a customer is being "toxic"
- Clear, pleasant voice (good mic is a bonus)
- Basic computer skills
- Strong communicator, good team player
- Positive energy that uplifts the team
- Can handle pressure while staying professional
Benefits
- Young and dynamic work environment
- Clear career growth opportunities
- Full statutory insurance benefits
- Skills training and development
- Regular team building, travel, and internal activities
- Genuine passion for gaming is a big plus
Tòa Simco Building - Số 28 Phạm Hùng, Phường Từ Liêm (quận Nam Từ Liêm cũ)
Thứ 2 - Thứ 7, Thứ 7 làm online. 8h-17h hoặc 9h-18h